Important Policies

Important policies

  1. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at Hotel SamudraCity.
  2. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in.
  3. The primary guest checking in to the hotel must be at least 18 years of age.
  4. Early check-in or late check-out is subject to availability and may be chargeable by Hotel Samudra City.
  5. The standard check-in time is 12:00 Noon and the standard check-out time is 11:00 AM.
  6. After booking you will be sent an email confirmation with hotel phone number.
  7. You can contact the hotel directly for early check-in or late check-out.
  8. The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, snacks or telephone calls).
  9. These will be charged at the time of check-out from the Hotel.
  10. Hotel Samudra City reserves the right of admission.
  11. Accommodation can be denied to guests posing as a ‘couple’ if suitable proof of identification is not presented at check-in.
  12. OTA’s will not be responsible for any check-in denied by the Hotel due to the aforesaid reason.
  13. Hotel Samudra City reserves the right of admission for local residents.
  14. Accommodation can be denied to guests residing in the same city.
  15. OTA’s will not be responsible for any check-in denied by the Hotel due to the aforesaid reason.
  16. For any update, User shall pay applicable cancellation/modification charges.
  17. Modified bookings will be subject to availability and revised booking policy of the Hotel.
  18. The cancellation/modification charges are standard and any waiver is on the hotel’s discretion.
  19. Number of modifications possible on a booking will be on the discretion of OTA’s.
  20. Selective offers of OTA’s will not be valid on a cancellation or modification of booking.
  21. Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.